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Remote Diagnostic Suitcase: Minimizing Downtime through Secure, Instant OT Connectivity

Cut OT downtime by 40% and save $10k annually with our Remote Diagnostic Suitcase. Secure, plug-and-play connectivity.

Industry

Industrial Manufacturing / Automation / Pharma

Scope

Remote Support, OT Troubleshooting, Cybersecurity, Industrial Connectivity, Diagnostic Tools

Timeframe

Subscription Model

Technology

  • WiFi, Cellular (LTE), Ethernet
  • Secure Cloud VPN
  • Controlled Access Management
  • Portable Rugged Case
  • Integrated KVM Support
  • Industrial Diagnostic Suite (Windows/Linux)

~40%

quicker resolution time for tickets and service requests

~$10K

in annual savings per customer through reduced site travel

The client

Our client is a global leader providing specialized equipment to the world’s most demanding industries, including pharmaceutical and biotech manufacturing. Operating across continents, they require ultra-reliable support systems to maintain high-value production lines for their international customer base.

Business needs

Clients needed a way to speed up reaction and resolution times for technical incidents at remote locations. The goal was to perform remote diagnostics, updates and troubleshooting for industrial systems without the high costs and delays associated with specialist travel. Key requirements included a secure, "plug-and-play" method for non-IT personnel to grant experts access to isolated OT networks.

The challenge

  • 01

    Technical Gap How to empower non-IT staff to support remote experts in solving complex technical issues.

  • 02

    Response Speed How to significantly reduce the time between incident reporting and resolution.

  • 03

    Secure Access How to perform remote industrial troubleshooting while maintaining a secure and controlled environment.

  • 04

    Diverse Connectivity Supporting various industrial communication standards (Serial, Ethernet, etc.) over unpredictable onsite networks (WiFi, Cellular).

Our solution

We developed the Remote Diagnostic Suitcase, a comprehensive toolkit designed to provide instant, secure connectivity for remote operators and experts. The solution features:

  1. Plug-and-Play Setup

    Designed for immediate use by any device, allowing local staff to establish a connection without extensive training.

  2. Secure Cloud VPN

    Leverages a secure, controlled VPN in the cloud to protect sensitive industrial data during remote sessions.

  3. Multi-Protocol Support

    Features built-in support for various connection types, including Serial, Ethernet, and other OT specific.

  4. Collaborative Remote Access

    Enables multiple specialists to access the device simultaneously, allowing teams to perform joint development or multi-disciplinary remote servicing.

Technology used

  • WiFi, Cellular (LTE), Ethernet
  • Secure Cloud VPN
  • Controlled Access Management
  • Portable Rugged Case
  • Integrated KVM Support
  • Industrial Diagnostic Suite (Windows/Linux)

The outcome

The solution fundamentally improved communication between maintenance and operators, providing the ability to support customers anywhere at any time. By bridging the physical gap with secure connectivity, clients realized significant financial savings and accelerated their project deployment cycles through monitoring and instant connectivity.

  • Rapid Response
  • Substantial Cost Savings
  • Streamlined Project Lifecycle
  • Accelerated Deployment

What we implemented

  • Standardized Remote Kit A ruggedized, portable suitcase containing all necessary hardware for universal industrial connectivity.
  • Flexible Environment Ability to choose Windows or Linux as an execution environment for diagnostic software.
  • Step-by-Step Instruction Intuitive setup enabling field technicians to focus on primary activities.
  • Optional Extensions Supports Starlink connectivity, external cameras for visual control, and USB port mapping.
"The Remote Diagnostic Suitcase bridges the physical gap between onsite challenges and expert knowledge. By providing a secure, 'office-in-a-box' connectivity solution, we have enabled our clients to resolve critical OT issues in hours rather than days, eliminating the need for costly travel while maintaining the highest security standards." – Maciej Gaik, R&D Lead Engineer

How can we help you?

Contact us today

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